Be Prepared When It Matters With Message Spike Alerts
If you manage social media accounts, the thought of missing important moments might send a shiver down your spine. There’s always a possibility that a rampant customer issue or a viral response to a post goes unnoticed—and being absent for a matter of minutes in the social world can feel like hours. But it’s difficult to always be locked in and see every message immediately. Even if you’re fully attentive, it’s not always obvious which messages require immediate attention....